ACCIONA SERVICE informs Users of the Web Site that their personal data shall only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, express and legitimate purposes for which they have been obtained. ACCIONA SERVICE is committed to complying with the Data Protection legislation in force at all times.
ACCIONA SERVICE adopts the technical and organisational measures needed to guarantee the security of the personal data contained therein to prevent same from being altered, lost, or processed or accessed without authorisation, taking due account of the state of technology, the nature of the data and the risks to which they are exposed. They can verify the presence of the SSL Certificate by checking the properties of the Web Site in their browser. To do so they must consult the characteristics of said certificate in the Legal Notice.
Users are solely responsible for the veracity and legality of the personal data they provide.
Who is responsible for processing the personal data?
- Corporate name: Acciona Service, S.L.
- Tax ID No.: B84369792.
- Address: Avenida de Europa, número 18, Parque Empresarial de la Moraleja, 28108 de Alcobendas, Madrid.
- Telephone No.: +34 91 663 28 50
- Email address: firstname.lastname@example.org
- Users may contact the Department of Data Protection with any questions related to the processing of their personal data at the aforementioned postal address or at the email address email@example.com.
What personal data do we collect through the Web Site?
The data provided by Users are collected by means of their visit to the Web Site or as a result of their interactions with us via the following options:
- In other cases, the personal data are provided directly by Users via data collection forms for the purposes indicated in each of said forms and when Users consent to subscribe to our Newsletter, contact us through the available channels, respond to surveys, follow our social network profiles or interact with us through said profiles by posting comments or opinions or sharing the content published on any of these profiles. Data are also collected when Users submit their candidacy for ACCIONA SERVICE job offers.
To what end do we process Users’ personal data?
ACCIONA SERVICE collects and processes Users’ personal data from the aforementioned digital platforms for the following purposes:
- Information on the integral service solutions for the operation and maintenance of assets in the areas of infrastructure, the industrial sector and cities,
- Information on the ten areas of activity that provide integral service solutions and his presence in +18 countries and under on-going international expansion.
- Web Site User administration and management.
- Respond to information requests made through the means made available to Users.
- Interaction with clients through ACCIONA SERVICE APPS and on the pages of our social network profiles identified on the Web Site.
- Processing of claims, complaints and suggestions.
- Cookies: keep registered Users logged in, provide statistics associated with the use of the Web Site, location of our offices and anti-spam systems (captcha).
- Participation in selection processes.
- Execution of satisfaction surveys regarding received services to properly manage quality processes and improve same.
- Usage for statistical purposes in order to analyse Users’ behaviour and tendencies and analyse how to improve the services we provide to Users.
If the data necessary for these purposes are not provided, the requested services may not be provided. Users may oppose the processing of their personal data at any time.
On what grounds are Users’ personal data processed?
The grounds for the processing of data are as follows:
- The consent given by Users by providing the data and marking the corresponding boxes indicating they have read and accept such data processing and the completion of the various forms and applications.
- The compliance with the regulatory obligations, as applicable, including the Spanish Companies Act, approved by Royal Legislative Decree 1/2010 of 2 July, regulations on consumption, the Information Society Services Act and applicable regulations on personal data protection indicated herein.
- The maintenance of relationships established between ACCIONA SERVICE’s suppliers, clients and Users.
- The defence of ACCIONA SERVICE in any legal proceedings.
Fields marked with an asterisk (*) on the forms found on the Web Site are necessary for us to address your request or assess the information you want to provide us. Furthermore, if you do not accept the installation of cookies you cannot activate the Web Site’s analytics services or view the map of our Office and Branch locations, etc.
How long does ACCIONA SERVICE store Users’ personal data?
In general, data shall be stored as long as they are necessary for the purpose for which they were collected, provided the Users do not exercise their right to elimination and/or cancellation. Furthermore the data shall be stored in fulfilment of the legal periods in accordance with the relevant regulations in force.
Who receives Users’ personal data?
According to ACCIONA SERVICE’s activity, the following data transfers are expected:
- Transfers to the competent Public Administration Bodies in terms of communications and information services provision and competent Bodies in terms of consumption in order to address any claims filed by Users.
- When responding to your requests for information or services, ACCIONA SERVICE may send these requests to companies that form part of the Acciona Group, the composition of which can be consulted at any time in the report corresponding to Acciona S.A. latest consolidated financial statements, https://www.acciona.com/es/accionistas-inversores/informacion-financiera/cuentas-anuales/. Such group companies sell and provide services in various sectors of activity and receive your requests in order to send you commercial information through any means, including electronic means, and to take any other relevant actions. ACCIONA SERVICE hereby informs you that some of said companies are located outside the European Union. This means that some data transfers may be international data transfers for the purpose of being able to send the requested communication to any of the Group companies.
- Party responsible for web analytics services: Google Analytics services, provided by the American Company Google LLC, are enabled on the Web Site. Interactions with Users through the use of said tool entail international data transfers, both analytical and technical in relation to the Web Site. This transfer is made under the scope of the EU-US Privacy Shield agreement. - Further information is available at the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI
- Social network owners: ACCIONA SERVICE uses the social media Twitter, Facebook, Google+, Instagram and YouTube to share our content: Interactions with Users through the use of said profiles and tools entail international data transfers, both analytical and technical in relation to the Web Site and the social network profiles. The data provided by users through said profiles are processed on the servers of the social network companies.
What rights do Users have when they provide us with their personal data?
The data subject can exercise their rights of portability and to access, correct, eliminate, restrict and oppose the processing of their data before Acciona Service, S.L. by writing the Department of Data Protection located at Avenida de Europa, 18, 28108, in Alcobendas, Madrid or by sending an email to the following address: firstname.lastname@example.org.. In either case, the data subject must enclose or attach a copy of their National ID (DNI) or other ID. Furthermore, at any time the data subject may withdraw the granted consent by contacting the aforementioned address and file a claim before the Supervisory Authority (the Spanish Data Protection Agency www.aepd.es).
Last updated: November 18th , 2018.