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    Airport services

    One of the main independent handling operators in Germany and Spain.

    Airport Services commenced its activities in Spain in 1994, pledging for growth based on service quality, security and innovation in its handling processes.

    Provides services designed to meet the individual needs of airlines throughout its whole network. Its independence with respect to the airport in which it operates and to the predominant airline at such airport, allows Airport Services to enjoy great flexibility when adapting to the needs of any airline, enabling it to conserve significant guidance regarding its customers' special requirements.

    Through its Airport Services activity, ACCIONA Service provides passenger handling, operations, ramp and loading and other services within its airport network, provided at a certain distance from the airport's facilities, but which constitute an extension of the activities of the aerodrome itself. This extensive experience as an airport service supplier also enables it to analyse opportunities in the area of airport management concessions

    AIRPORT SERVICES ACTIVITIES

    PASSENGER SERVICES

    PASSENGER SERVICES

    Passenger attention and assistance at the airport:

    • Passenger check-in.   
    • Flight connection assistance (transfer desk).
    • Passenger embarkation.
    • Passenger assistance in the event of flight problems.
    • Special passenger assistance (minors, VIP).
    • Computerised check-in systems.
    • Information desks.
    • Excess luggage charges.
    • Flight statistics report.
    • Luggage search services (search and distribution).
    • Flight editing.
    • Document verification.
    • Overbooking resolution.
    LOADING OPERATIONS AND SHEETS

    LOADING OPERATIONS AND SHEETS

    Assistance during the entire change-over of the aircraft by a specialised agent:

    • Communication between the cabin and the ground.
    • Assistance during the engine start-up.
    • Meteo.
    • Crew assistance.
    • Ramp coordination (ramp agent).
    • Crew briefing
    • Ground-to-air communication (VHF).
    • Load planning.
    • Control of ULDs.
    • Service coordination and supervision.
    • Preparation of loading sheet.
    RAMP

    RAMP


    Provision of services required by aircraft during their change-overs at airports:

    • Loading and unloading of suitcases and freight.
    • Dragging and thrusting of aircraft.
    • Drinking and wastewater services.
    • Cleaning of passenger and crew cabins.
    • Auxiliary equipment, tyre, electrical and air conditioning groups.
    • Transportation of passengers and crew between aircraft and terminals.
    • Transportation of suitcases and freight.
    • Handling of ULDs.
    GENERAL AVIATION

    GENERAL AVIATION

    Full assistance service to private aeroplanes and their passengers:

    • Flight assistance.
    • Passenger services.
    • Catering requests, hotel reservations and transportation for passengers and crew.
    • Loading and unloading of suitcases.
    • Auxiliary flight teams.
    • Coordination of payments and airport taxes.
    • Cabin cleaning.
    • Flight plans and meteorological information.
    FREIGHT

    FREIGHT

    Safekeeping, handling and delivery of freight at the freight terminal:

    • Documentation management (Importation/Exportation).
    • Special load handling.
    • Storage service.
    • Mail handling.
    • Load acceptance and consolidation.
    • ULD loading and unloading (freight units).
    • Inventory control.
    • Loading and unloading of lorries.
    • Rapid delivery services.
    • Handling of hazardous goods.
    AIRPORT TICKET SALES

    AIRPORT TICKET SALES

    Reservation and sale of tickets for customer airlines:

    • Ticket desk.
    • Charging of complementary services (excess luggage, special services, etc.).
    Handling PMR

    Handling PMR

    Attention and assistance services to passengers with reduced mobility:

    • Facilitate the embarkation and disembarkation of passengers with reduced mobility through qualified people and specific teams.
    DE-ICING SERVICES

    DE-ICING SERVICES

    Aircraft de-icing service.

    GANGWAYS

    GANGWAYS

    Positioning of telescopic gangways enabling passenger embarkation and disembarkation.

    HANDLING AT NON-AIRPORT FACILITIES

    HANDLING AT NON-AIRPORT FACILITIES

    Check-in of passengers and luggage at:

    • Hotels.
    • Maritime terminals (cruises).

    CURRENT PRESENCE

    AIRPORT PASSENGER SERVICES LOADING OPERATIONS AND SHEETS RAMP FREIGHT GENERAL AVIATION TICKET SALES GANGWAYS DE-ICING HANDLING PMR
    Palma de Mallorca PML
    Las Palmas LPA
    Barcelona BCN
    Frankfurt FRA
    Düsseldorf DUS
    Santiago de Chile (SCL)

    SUCCESS STORIES

    AIRPORT PASSENGER SERVICES LOADING OPERATIONS AND SHEETS RAMP FREIGHT GENERAL AVIATION TICKET SALES GANGWAYS DE-ICING HANDLING PMR
    Palma de Mallorca PML
    Las Palmas LPA
    Madrid MAD
    Ibiza IBZ
    Menorca MAH
    Tenerife TFS-TFN
    Alicante ALC
    Albacete ABC
    Hamburgo HAM
    Berlin SXF, TXL, THF

    Major projects


      Airport Services Headquarters

      Airport Services Headquarters

      Presence of Airport Services

      AIRPORT SERVICES HEADQUARTERS IN THE WORLD

      Madrid

      Airport Services

      C/ Anabel Segura, 11, Albatros Business Centre.
      28108, Alcobendas, Madrid. Spain
      +34 911 420 300

      Barcelona

      Airport Services

      Barcelona Airport. Corporative Terminal
      08820, El Prat de Llobregat, Barcelona. Spain
      +34 971 789 818

      Las Palmas

      Airport Services

      Gran Canaria Airport. Terminal building, local 78
      35230, Las Palmas de Gran Canaria. Spain
      +34 928 574 682

      Palma de Mallorca

      Airport Services

      Son Sant Joan Airport. Aena II Building. P.O. Box 50128
      07611, Palma de Mallorca. Spain
      +34 971 789 818

      Frankfurt

      Airport Services

      Frankfurt Airport Terminal 2E, room 149.5193. P.O. Box 150/ 071
      D-60549, Frankfurt. Germany
      +49 69 690 24964


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